Terramate Support

We're here to help! Below you'll find information on how to get the support you need, tailored to your Terramate plan.

Community Plan Support

Support for our free tier is provided by the community. It's a great place to ask questions, share solutions, and connect with other Terramate users.

Response Time: No guaranteed response time.

Join our Discord server to engage with the community, ask questions, and get help from fellow users and the Terramate team.

In addition to community support, the Teams plan offers dedicated channels for more direct assistance from our support staff.

Response Time: Within 24 hours.

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Get direct access to our support team in a private Slack channel for your organization to resolve issues quickly.

Prefer email? Reach out to our support team directly for assistance with your questions and issues.

Our Enterprise plan provides the highest level of support with the fastest response times and dedicated channels for your mission-critical needs.

Response Time: Up to 4 business hours (see Service Order for details).

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Receive priority support in a private Slack channel, ensuring your team gets the expert help they need, when they need it.

Your emails are prioritized in our support queue to ensure the fastest possible response from our team.

All support interactions are subject to our privacy policy.

Privacy notifications: privacy@terramate.io

For self-service support and in-depth guides, please visit our official documentation.